Roven ROI
Sugar Serve customers benefit from immediate improvements in key performance indicators. We polled our customers for specific results and have published them in available case studies.
26%
Increase in completed cases per technician
10%
Improvement in first touch fix rate
50%
Reduction in time spent per case by technician
Case Management, with Issue Tracking and Self Service Portal
Enhance customer service with integrated case management. Track issues, assign tasks, and empower customers with a self-service portal, enabling quicker resolutions and a better overall experience.
Self Service Portal for your Customers
Allow customers to find solutions and manage cases independently.
Automatic Agent Routing and Case SLA's
Dropbox, Google Drive, Microsoft OneDrive and Sharepoint integration
Seamlessly integrate with popular cloud storage services. SugarCRM connects with Dropbox, Google Drive, OneDrive, and Sharepoint, making it easy to store, access, and share files directly within the platform.
Escalation Management
Ensure timely responses with automated escalation management. SugarCRM’s escalation tools help prioritize urgent issues, notify relevant teams, and prevent critical tasks from falling through the cracks.